How to allow overlay/pop-up window to display when using \$chat_support.do on CMS

[robbin]

I added a Service Desk Chat button that's linked to <instance>$chat_support.do?queueID=<sys_id>.   When I click on the link it opens the Service Desk Chat in a new tab window.   I would like for the chat to display as a pop-up on the current screen.

[robbin]

Awesome!!   Thank you Manjul - I really need this to open correctly before we push to PROD.

[Manjul Katare]

Hi Robbin,

You can try this below snippet, it has same approach as OOB, would open the chat window in a popup window. Simply replace your code with below and change the chat queue id.

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<!-- Service Desk Chat -->

      <div class="fixed-service-desk-chat">

              <a href="#" onclick="window.open('/$chat_support.do?queueID=c54f0abf0a0a0b452db84664f409c79c', '_blank', 'location=no,toolbar=no,menubar=no,scrollbars=yes,width=760,height=600');">

                      <button class="fixed-chat btn btn-default" id="chat-button">                  

                              <img src="cms-chat-icon.png" width="45" height="35"/>

                              <p class="service-desk-chat-text">Service<br/>Desk Chat</p>

                      </button>

              </a>

      </div>

</j:jelly>

Hope it helps!

-Manjul

[robbin]

Manjul -

I added your script and received the following error message:

Error at line (50) Attribute name "window.open" associated with an element type "a" must be followed by the ' = ' character.

[Manjul Katare · Accepted solution]

Just realized that I had a missing piece (onclick=") in my script.

I've corrected the above script please try one more time.

To see the working page with it, you can try https://demonightlygeneva.service-now.com/ess   before it gets zBooted.You can

You can also see UI Macro here : ServiceNow

Thanks,

Manjul