How to Append TimeStamp

[Charles Fredie]

When we post comments on SCTASK, they get copied to the RITM Additional comments as,
2024-08-07 10:15:00 - Author Name (Additional Comments) fix is in progress

Is there a way to do this?

[Brad Bowman]

Hi Charles,

I'm having a think on something that might just work.  Can you post the script using the insert code icon </> of the Business Rule that is copying the comment to the RITM?

[Charles Fredie]

Hi @Brad Bowman
Here is the script,

(function executeRule(current, previous /*null when async*/ ) {

var gr = new GlideRecord('sc_task');
gr.addQuery('request_item', current.request_item);
gr.query();

while (gr.next()) {

var comment = current.comments.getJournalEntry(-1);

gr.comments = comment;
gr.update();
}

})(current, previous);

[Brad Bowman · Accepted solution]

Just wanted to make sure you weren't already doing something extra that I was about to undo.  This should do that:

(function executeRule(current, previous /*null when async*/ ) {
    var gr = new GlideRecord('sc_task');
    gr.addQuery('request_item', current.request_item);
    gr.query();
    while (gr.next()) {
        var comment = current.comments.getJournalEntry(-1);
        var usrstrt = comment.indexOf(" - ");
        var usrend = comment.indexOf(" (Additional");
        var usrname = comment.substring(usrstrt+3, usrend); //isolate the user Name
        var usrGr = new GlideRecord('sys_user');
        if (usrGr.get('name', usrname)) {
		    var tz = '"' + usrGr.time_zone + '"';
		    comment = comment.replace(' - ', ' ' + tz + ' - '); //update the comment with "author's timezone"
	    }
        gr.comments = comment;
        gr.update();
    }
})(current, previous);

[Charles Fredie]

Thanks @Brad Bowman  - It worked