how to assign the users manager to the catalog item ?

[dixia1234]

Hello folks,

i really need help.can anyone clearly explain it.

I have couple of questions please take time and explain.

1.in maintain items i created the catalog item named ipod  and there are some variables like for whom it it requested for and the manager(reference to sys_user).and a temporary manager.

my problem is:

when requested_for is selected how to populate the manager..

i have tried the catalog client script: 

Applies to: variable set

Catalog item: ipod

varaible name: requested_for

onchange(oldvalue, newvalue template loading)

if(isloading||newValue=");

g_form.setvalue('manager',");

return;

var gr=g_form.getReference('requested_for' calldo);

function calldo(gr){

g_form.setValue('manager','gr.department_head');

}

any mistakes in the script please do check..

2.If the user has no manager then it should be assigned to a temporary manager.

how to achieve that ?

3.gs.getuser.getuserByID(gs.getuser.getManagerID) 

i understand this to get the manager'ID but not able to understand where to use this

An example for that code could be helpful 

[SanjivMeher]

Please correct the script to

function onChange(control, oldValue, newValue, isLoading) {
var gr=g_form.getReference('requested_for', calldo);
}
function calldo(gr){

g_form.setValue('manager',gr.manager);

}

 Also whom do you want to be the temporary manager?

[dixia1234]

hello tq for your response.

i need to set the department head as the manager of my catalog item.

i want to set the temporary manager should be of the group member named ServiceDesk.

[SanjivMeher]

Do you have a department head field in user table. I think it will be in department table. 

You will need a script include, so that you can do all kind of check and assign the appropriate manager.

I will try to provide solution to you by tomorrow, if you dont have anything till tomorrow

[Vinayak10 · Accepted solution]

Hii 

why you not try script include? and call it using onChange client script

Script Include

userInfo:function(){
var cdata = this.getParameter('sysparm_user_name');   //vlaue from client script

var mngr = '' ; //Variable declaration
var gr = new GlideRecord("sys_user");   //glide with user table
gr.addQuery("sys_id", cdata);    ////find users record
gr.query();
if (gr.next()) {
mngr=gr.getValue('manager');    //get user manager
}

if(mngr == ''){

// Set your temporary manager

}

else{

return mngr;

}

// and call it using glideAjax from onchange client script

Mark Correct if you find helpful

Thanks 

Vinayak