Hi All
I am using the On-Call: Assign workflow, which only assigns the ticket to the Primary On-Call user.
We also have the On-Call: Escalation by Email workflow, which sends notifications to the Primary and Secondary On-Call users, but it does not assign the ticket.
Requirement: The ticket should be assigned to the Primary On-Call user, and email notifications should be sent to both the Primary and Secondary On-Call users.
Can anyone please help me understand the best way to update the workflow to achieve this requirement?
