how to attach a file to link

immanuel1 · ‎06-01-2017

Hi All,

I need to attach a excel file to below link then if i click that link need to download that file.How to do please help

Thanks In Advance

chirag_bagdai · ‎06-01-2017

Hello,

You need to upload the file in the instance and you need sys_id of the attachment record.

1. Upload the file.

2. Get the sys_id of the attachment from sys_attachment table (/sys_attachment_list.do).

3. Right click on the field and add below URL :

https://instance.service-now.com/sys_attachment.do?sys_id=1894eef4ef331000914304167b2256c2

Let me know for any question.

View solution in original post

venkatrajasekar · ‎01-22-2018

Iam not understand please give me clear description for this problem.

amlanpal · ‎06-01-2017

Hi Immanuel,

You also can use annotation to achieve this requirement. All you need to do is to create a new Annotation on the form and attach the file there. Please right click on the form header-->Configure-->Form Layout and create a new annotations as per the below screenshots. Pass the attachment sys_id over there to download.

I hope this helps. Please mark correct/helpful based on impact

immanuel1 · ‎06-02-2017

Hi Amlan Pal,

How to create Annotations?

Regards,

Immanuel

amlanpal · ‎06-02-2017

Hi Immanuel,

Please find this useful links in order to create Annotations on the form: Add a form annotation

I hope this helps. Please mark correct/helpful based on impact

Midhun1 · ‎06-01-2017

Hi Rathnakar,

Where did you configure that link ? We can attach it!