How to auto create Incident tasks for Incidents

[velvet]

I need to create 3 Incident Tasks for Incidents that have the following condition

Initiate the workflow:

Category as Hardware

Subcategory as Printer

Assignment Group will be PDS

If the answer is yes to the following questions on the incident form then I would need 3 tasks created:

Did you replace the printer?  (Task 1- Team A and Task 2 - Team B)

Did you move the printer? (Task 3 - Team C)

I have never built a workflow from scratch.  My questions are:

1.  Is the worflow built off the Incident table or the Incident_task table?

2.  How do I start the workflow or what starts the workflow?

Once these are answered I may have 2 more questions.

Thanks in Adcvanced....

[Archana Reddy2]

Hi Velvet,

Here is the sample workflow which you can follow and understand easily. Let me know if you have any issues related to this.

Navigate to Workflow editor and click on '+' to create this workflow. Create it on Incident table.

Hope this helps!

Thanks,

Archana

[velvet]

Thanks so much..  Will work on this shortly.

[velvet]

Archana

I am not getting any tasks added.

[velvet]

Archana here is the validation report.