How to Auto-Generate Knowledge Articles Using GPT/AI Based on Incident Resolution?

[Satyam123]

Hi all,

We are exploring ways to automatically generate Knowledge Articles in our ServiceNow instance based on how an agent resolved an incident.

[Dr Atul G- LNG]

Hi @Satyam123 

Now Assist provides a skill for automatic KB (Knowledge Base) article generation based on incidents. You can try it out, but please note that it is a licensed plugin.

https://www.youtube.com/watch?v=xNeZirfLdRw

[Satyam123]

Hi Atul thanks for reply , currently I am getting option create knowledge after I resolved the ticket it is not reframing working using AI can you please provide me with the name of thatlicensed plugin.

[Dr Atul G- LNG]

Hi @Satyam123 

Did you check the above link? Because this is what is required to generate the KB.
If the out-of-the-box method is not working, please log a case with the Now Support team, and they will guide you.