How to auto populate assignment group and assigned to based on caller

[Alon Grod]

Hi,

 How to write on change client script to auto populate assignment group and assigned to based on caller on incident table. 

[Mohith Devatte]

Hello @Alon Grod ,

so when you select caller you need to populate assignment group and assigned to ?

if yes whats the criteria to populate do you have any specific group and user ?

[Alon Grod]

@Mohith Devatte its based on the first group that the user belong to from the sys_user_group table

[Mohith Devatte · Accepted solution]

@Alon Grod write an on change client script on called ID field and call a script include using glide ajax like below

Make sure your script include name is getStandardFields

function onChange(control, oldValue, newValue, isLoading, isTemplate) {


  if (isLoading || newValue == '') {


  return;


  }



  //Type appropriate comment here, and begin script below








  var ga = new GlideAjax('getStandardFields');//this is the script include


  ga.addParam("sysparm_name", "getFields"); //this is the function within the script include


  ga.addParam("sysparm_std", newValue);


  ga.getXML(getResponse);


}



function getResponse(response) {


  var values = response.responseXML.documentElement.getAttribute('answer');


  g_form.setValue('assignment_group', values);





}

Script include :

Script Include: (Ensure the client callable checkbox is checked)



var getStandardFields = Class.create();


getStandardFields.prototype = {


  getFields : function() {


  var std = this.getParameter('sysparm_std');


  var standardFields = new GlideRecord('sys_user_grmember');

standardFields.orderBy('sys_created_on');
  standardFields.addQuery('user', std);


  standardFields.query();



  if(standardFields.next()) {


  return standardFields.group.toString();


  }





  },


  type: 'getStandardFields'


};

Hope this helps 

Mark my answer correct if this helps you 

Thanks

[Hardik2109]

Hi @Alon Grod ,

Please refer the link below:

https://www.servicenow.com/community/itsm-forum/how-to-auto-populate-the-name-of-assignment-group-ba...

Thanks!