How to auto populate incident description field with Email body upon incident creation from Email?

[JordyZ]

Hi,

I'd like the description field of the incident form to be auto populated based on the body of the email which the incident is created from.

How do I go about this?

Thanks in advance.

[priyasunku]

@JordyZ  I could see you are using a customized Description field. Please check the backend value of your description and use it.

like current.u_description 

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful

[JordyZ]

Hi @priyasunku ,

This is the description field I use, it should not be customized right?

[priyasunku]

@JordyZ 

are you creating an incident or updating it and may I know where you are mapping all other fields like short description and caller. 

Description mapping should work i will do it in my PDI and let you know.

[JordyZ]

Hi @priyasunku , I've found the problem!

For some reason I had to delete the function (that's OOB) from the code.

And now it works.

Thanks again for helping me out!

[JordyZ]

@priyasunku one more question, sorry for bothering.

It's okay that "field actions" is empty?

Thanks!