How to auto populate incident description field with Email body upon incident creation from Email?

JordyZ · ‎02-23-2023

Hi,

I'd like the description field of the incident form to be auto populated based on the body of the email which the incident is created from.

How do I go about this?

Thanks in advance.

priyasunku · ‎02-23-2023

you can write below code in inbound email

current.description = email.body_text;

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful

shivangi k · ‎02-23-2023

1. This can help to get know about all fields of inbound action:

Please mark helpful and accept solution if it helped you.

Regards,