How to auto Resolve Incidents that are 30 days or older

[velvet]

[Elijah Aromola]

Business rules only run on insert/update of a record. You need to convert this business rule into a scheduled job that runs once a day at a specified time (or whenever you want). 

If this resolved your issue please mark as helpful/correct!

[velvet]

I am not good at scripting can you help

[Elijah Aromola · Accepted solution]

Create a scheduled job: 

Create a script include:Below is the code from the screenshots:

Scheduled Job:

new closeIncidents().close();

Script Include: 

var closeIncidents = Class.create();
closeIncidents.prototype = {
    initialize: function() {
    },
	
	close: function() {
		var incidents = new GlideRecord("incident");
		incidents.addEncodedQuery("active=true^sys_created_on<=javascript:gs.beginningOfLast30Days()");
		incidents.query();
		while(incidents.next()) {
			incidents.state = 6;
			incidents.update(); 
		}
	},

    type: 'closeIncidents'
};

Please mark this as correct/helpful if it resolved your issue!

[velvet]

 I don't want to Close them, I want to Resolve them.. So do I just change where you have Close put Resolved?