How to autopopulate email address of manager field

swathivaddi · ‎03-10-2025

Hi,

I have a form on which manager name is a reference type field referencing to User table. (sys_user)

There is another field called manager email address which is setup as string field. How to get email address of the selected manager into the email address field?

Thank you

Amit Verma · ‎03-10-2025

Hi @swathivaddi

You can use getReference callback with an On-Change Client Script. Refer below screenshots:

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }
    g_form.getReference('manager', getEmail); // Change the manager field name as per your catalog item

function getEmail(manager) { 
    g_form.setValue('email', manager.email); // Change the manager email field name as per your catalog item
}
}

Output :

Thanks and Regards

Amit Verma

Please mark this response as correct and helpful if it assisted you with your question.

View solution in original post

PrashantLearnIT · ‎03-10-2025

Hi @swathivaddi

Please have a look at this video for this fulfillment -

https://youtu.be/mQt4vaX19c8?si=LuIsvqlVnUX6x50H

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How to autopopulate email address of manager field

********************************************************************************************************Cheers,Prashant KumarServiceNow Technical Architect

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Cheers,
Prashant Kumar
ServiceNow Technical Architect