How to avoid duplicate SLA attached on tickets

[Codi]

Hi Guys,

I creating an SLA for the support with the start condition Assignment group.Parent but the problem is when I try to re-assigned the ticket to the group under the same Parent group it regenerate a new SLA with the same name of the sla I created. Is there any way to avoid this duplicate SLA?

FYI the stop condition of the SLA State is not NEW and Assigned to is not empty.

Best Regards

[Abhishek92]

Hi Codi,

You may add a condition in start condition :

Assignment group history <does not contain> group name (or assignmentgroup.parent group name in your case).

Hope its helpful.