How to call quick message in email client template

[Community Alums]

How can I call quick message from email client template? Vanquwer allows you to use email client templates in the CSM workspace view. I want to use this functionality without having to create new templates. Is it possible to use already prepared sets of quick messages and use them in email client template?

[Maik Skoddow]

Hi @Community Alums 

don't know whether I get your point, but basically you can have an email client script within your email template which is loading a record from the sys_email_canned_message table and writes its body content to the template output.

Maik

[Community Alums]

Hi @Maik Skoddow ,

Thanks, that's what I mean. Is there any simple way to call the body from the Quick Message, such as calling the email script by ${mail_script:......} or should I use GlideRecord?

[Maik Skoddow · Accepted solution]

Hi @Community Alums 

"call the body from the Quick Message, such as calling the email script by ${mail_script:......}"

--> These are two different things and cannot be mixed!

The rough implementation sequence is as follows:

1. Implement an email script that loads the body of a quick message via GlideRecord approach, example name of that email script could be "Include_Quick_Message"
2. Place invocation of the email script in the body of an email template like
   ${mail_script:Include_Quick_Message}

Hope that helps.

Maik

[Dr Atul G- LNG]

Hi @Community Alums 

What is your problem statement..

email Client script has  templates .. are you talking about same?