How to call Requested For first_name and last_name using script include and client script?

[vardhini]

Hi All,

I am using script Include:

var Test_include = Class.create();

Test_include.prototype = Object.extendsObject(AbstractAjaxProcessor, {

      getIncident:function()

      {

              var str;

              var category=this.getParameter('sysparm_caller_id');

              var incs= new GlideRecord('incident');

              incs.addQuery('caller_id',category);

              incs.query();

              while(incs.next())

                      {

                              str=incs.caller_id.first_name;

                      }

              return str;

      },

      type: 'Test_include'

});

and Client Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

    var ga = new GlideAjax('Test_include');

ga.addParam('sysparm_name','getIncident');

      ga.addParam('sysparm_caller_id',g_form.getValue('caller_id'));

//ga.addParam('sysparm_category',g_form.getValue('category'));

ga.getXML(HelloWorldParse);

function HelloWorldParse(response) {

    var answer = response.responseXML.documentElement.getAttribute("answer");

      alert('Answer:' + answer);

}

but the output showing NUll Values,Can anyone help on this.

Thanks in Advance,

Vardhini.

[Chuck Tomasi]

This is where I start sticking gs.log() statements in my script included and ensure I'm getting the output I expect in System Diagnostics> Script Log Statements. Let's make sure the server side code is being called properly and returning what you expect.

[oharel]

Hi Raja,

Implemented it exactly as you have written, onChange of field assignment_group (just to test...)

I am getting the first name of the caller ID.

Can you make sure you don't have a typo in ga.addParam('sysparm_name','getIncident'); in your script? because that would return Null.

I also suggest changing while to if.

harel

[vardhini]

Hi Harel,

Thanks for replying,

I tried by using IF , But Still Displaying [object,object] in First Name,

Can Any one check my code.

Thanks in advace,

Vardhini

[vardhini]

Hi All,

If I use the above code it displying like this.

Please can any one help on this.

Regards,

Vardhini