How to call Requested For first_name and last_name using script include and client script?

[vardhini]

Hi All,

I am using script Include:

var Test_include = Class.create();

Test_include.prototype = Object.extendsObject(AbstractAjaxProcessor, {

      getIncident:function()

      {

              var str;

              var category=this.getParameter('sysparm_caller_id');

              var incs= new GlideRecord('incident');

              incs.addQuery('caller_id',category);

              incs.query();

              while(incs.next())

                      {

                              str=incs.caller_id.first_name;

                      }

              return str;

      },

      type: 'Test_include'

});

and Client Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

    var ga = new GlideAjax('Test_include');

ga.addParam('sysparm_name','getIncident');

      ga.addParam('sysparm_caller_id',g_form.getValue('caller_id'));

//ga.addParam('sysparm_category',g_form.getValue('category'));

ga.getXML(HelloWorldParse);

function HelloWorldParse(response) {

    var answer = response.responseXML.documentElement.getAttribute("answer");

      alert('Answer:' + answer);

}

but the output showing NUll Values,Can anyone help on this.

Thanks in Advance,

Vardhini.

[oharel]

Hi Raja,

I rechecked the code and it works.

When you set the First name field in your client script - what does the code line look like?

It should be g_form.setValue('u_first_name', answer); //if your field's name is u_first_name

If that doesn't work, add the following lines to your script include:

          while(incs.next())

  gs.log('RajaV caller id is ' + category); //your name, so it is easy to filter for in the logs

                      {

  str=incs.caller_id.first_name;

  gs.log('RajaV   inc str' + str);

  }

Let me know of the results.

harel

By the way, onChange of which field?

[Kalaiarasan Pus]

Is the client callable checkbox checked on the script include ?

[vardhini]

Hi,

I checked Client callable in Script include and tied with the above code,

Still it is not working,

Harel can you show me the code how you did, I will reffer

Thanks,

vardhini

[oharel · Accepted solution]

Exactly as I implemented it.

Are you using the Service Portal by any chance?

Client script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
           return;
   }

   var ga = new GlideAjax('Test_include');
   ga.addParam('sysparm_name','getIncident');
       ga.addParam('sysparm_caller_id',g_form.getValue('caller_id'));
   ga.getXML(HelloWorldParse);

   function HelloWorldParse(response) {
   var answer = response.responseXML.documentElement.getAttribute("answer");
   g_form.setValue('u_some_name', answer); // u_some_name is a field I created for testing purposes. The label of the field is "Some Name"
   }
}

Script include:

var Test_include = Class.create();
Test_include.prototype = Object.extendsObject(AbstractAjaxProcessor, {
   getIncident:function() {

               var str;
               var category=this.getParameter('sysparm_caller_id');
               var incs= new GlideRecord('incident');
               incs.addQuery('caller_id',category);
               incs.query();
               while(incs.next())
   gs.log('RajaV caller id is ' + category);
                       {
   str=incs.caller_id.first_name;
   gs.log('RajaV inc ' + str);
   }
               return str;
       },
       type: 'Test_include'
});

[vardhini]

Thank you Harel, It is working fine.