How to change Approval user in activity log

mdash · ‎06-03-2019

Hi,

When an approval_admin user (A) approves a record on behalf of another user(B), the activity log shows: Approved by B, whereas it should ideally be A.

How to change that? I can add a comment in approval comment that approved on behalf of B, but is there another way?

Thanks

Chuck Tomasi · ‎06-04-2019

I couldn't find the message for the single approval. Search your business rules and script includes for "this request has been approved" and see what you come up with.

I did find a similar message for group approvals in the script include ChangePolicyApprovalActivitySNC. This is an OOB script include and I don't encourage customizing it. Despite that, I can still tell that Chuck made the change regardless of the comment telling me who the intended approver should be.

In a way, I like this better because I get the full story. If I changed the comment, I wouldn't be able to tell that Luke was supposed to be the approver.

View solution in original post

mdash · ‎06-05-2019

Sure. Thanks. It was helpful in shaping a proper process definition at client end, though.