How to change colour of Has breached field to yellow when the state of task sla is on paused

[Bala13]

Hi,

I have a requirment like, when the incident is kept onhold, then the tagged SLA should change the Has breached field colour to Yellow. 

As of now, it shows Green colour based on the styles true/false.

But i need the green colour to change to Yellow/orange when the incident is kept onhold. How to achieve this? Kindly help me 

[Gaurav Shirsat]

Hello

Similar kind of Request we did for Our client but that was for custom field.

follow up is a custom date type field we have. suppose follow up field is today and if it is passed then, we were making tomato red to that field in list view.

Steps:-

make sure field is in form view, if not take it for customization via form designer.

Right Click-->configure Style

you need to modify in the Value as per your requirement and style

for Yellow Color check similar with Priority Yellow which is OOB by configure.

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/

[Ankur Bawiskar]

Hi,

you can create multiple field styles for that field based on the State of incident

what did you try and where are you stuck?

Regards
Ankur

[Bala13]

Hi Ankur,

Can you help me how can i do that multiple field styles for the Has breached field?

[Ankur Bawiskar · Accepted solution]

you can create multiple field styles on same field based on condition

Example: ensure you give correct value to compare for On hold

Regards
Ankur