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10-31-2019 12:50 AM
Hello,
please see attached print screen - I need to change contents of the "My Requests" report view on service portal - need to customize data filter and choose particular column to be used.
Just wondering if this is supposed to be done via record producer or what is the correct way of doing this.
Many thanks for your help,
Milan
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10-31-2019 01:59 AM
Hello Milan,
I guess, you have created custom widget "My Requests" and in widget, you have added report. You can go to widget modules and change the filter and column that needs to be displayed.
Hope you have gone through this docs:
Some thinks that may help :
Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies
Abhishek Gardade

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10-31-2019 01:16 AM
I assume you are using simple list widget for showing the list in portal. try to modify the "mobile" list view for the request item table (or as your requirement) to put the fields as your requirement. Ideally the list view pulls fields from mobile view.
Thank you,
Ali
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10-31-2019 01:50 AM
Hi Milan,
I would suggest that you go to Widget Instances, Open the widget instance for My Incidents and change the following fields
Title: My Requests
Table: Requested Item
Filter: Active is true and other filters as required
Perform an Insert and Stay, This has created a new instance of simple list that you could add on your portal
Thank You
Please Hit Like, Helpful or Correct depending on the impact of response
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10-31-2019 01:59 AM
Hello Milan,
I guess, you have created custom widget "My Requests" and in widget, you have added report. You can go to widget modules and change the filter and column that needs to be displayed.
Hope you have gone through this docs:
Some thinks that may help :
Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies
Abhishek Gardade
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11-11-2019 06:33 AM
Any updates on this?
Can you please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
Thanks,
Abhishek Gardade
Abhishek Gardade