How to change contents of "My Requests" in service portal view

[Milan13]

Hello,

please see attached print screen - I need to change contents of the "My Requests" report view on service portal - need to customize data filter and choose particular column to be used.

Just wondering if this is supposed to be done via record producer or what is the correct way of doing this.

Many thanks for your help,

Milan

[Ahmmed Ali]

I assume you are using simple list widget for showing the list in portal. try to modify the "mobile" list view for the request item table (or as your requirement) to put the fields as your requirement. Ideally the list view pulls fields from mobile view.

[Krishna Penaka]

Hi Milan,

I would suggest that you go to Widget Instances, Open the widget instance for My Incidents and change the following fields

Title: My Requests

Table: Requested Item

Filter: Active is true and other filters as required

Perform an Insert and Stay, This has created a new instance of simple list that you could add on your portal

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

[AbhishekGardade · Accepted solution]

Hello Milan,

I guess, you have created custom widget "My Requests" and in widget, you have added report. You can go to widget modules and change the filter and column that needs to be displayed.

Hope you have gone through this docs:

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/use/reporting/co...

Some thinks that may help :

https://community.servicenow.com/community?id=community_question&sys_id=6e8507eddbd8dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=03d8aea5db16af00afc902d5ca96...

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

[AbhishekGardade]

Any updates on this?
Can you please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thanks,
Abhishek Gardade