How to change default Requested for in catalog item

[Serhii5]

Hi guys, could you help me, by default, when i try to order from catalog item field "requested for" filling by logged in user, i would like to change it from a variable ?

[Pradeep Sharma · Accepted solution]

Create a before business rule on table sc_request with below details.

Table: sc_request

When to run: Before

Insert: Checked

Advanced > Condition : Empty

Script:

var grRITM = new GlideRecord('sc_req_item');

grRITM.addQuery('request', current.sys_id);

grRITM.query();

while (grRITM.next()) {

  if (!JSUtil.nil(grRITM.variables.requested_for)) {   //assuming requested_for is the name of your catalog variable. Replace this exactly with the name of catalog variable you have.

      current.requested_for = grRITM.variables.requested_for; /assuming requested_for is the name of your catalog variable. Replace this exactly with the name of catalog variable you have.

  }

[Jeffrey Barton]

This worked perfectly, however now I have the problem of it leaving the approvers related to the person who created it.  How do we address checking/changing the approving manager?

[Mark Roethof]

Hi there,

Have a look at the default value for the Requested for on Request.

Out-of-the-box default value:

javascript:gs.getUserID()

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Ankur Bawiskar]

Hi,

That's because the field has default value as logged in user in dictionary

if this is for your specific catalog item only then you can update it via the workflow on your catalog item with that variable value

Avoid using Business rule as this is only for your catalog item

Use Run Script activity in workflow

sample script below

Note: Ensure you use proper variable name

var user = current.variables.<variableName>;

var req = new GlideRecord('sc_request');
req.get(current.request);

req.requested_for = user;
req.update();

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur