Hi.I have spend many hours and I'm tearing my hair out on this - I've tried so many different things and no joy, even though it seems quite simple (I'd have done it in 2 minutes in SQL Server!)The issue - I'm trying to import Location data, including...
Hello all, hopefully a simple one but basically we're just after a method of exporting field names and labels, currently showing on a form (this bit is key), specifically from our change form (as we have so many fields). I am aware I can go to the ch...
Hello all,We are on Helsinki and using inbound actions with the Service Desk Call plugin. In the inbound action I created I am adding a email address to the watch list on the Call form. When the Call type is set to request, I need the email address o...
We have created a situation where sometimes we need to keep two records in sync. So we created a Business Rule that triggers when the one record triggers, updating the other and a second Business Rule doing the reverse. You can already feel where I'm...
Hello everyone,I am working on twilio and facing certain issues. Could any of you just help me out with it ?I created a Rest message, i referred following link:Twilio SMS IntegrationI initially got authentication errors, i resolved those. Now i am ...
Hi Everyone,May I know, how to enable the 'Idea' Module alone without enabling Demand Management or PPS ?Thanks in Advance!Cheers,Narendran
Hello,On my developer instance, I am unable to view any of the assignment groups through the "Assignment Group" field. This is across multiple modules incident, problem, enhancements etc.It brings a blank window when I click on the assignment group f...
There is a custom field on our Task table for 'affected CIs'. This enables a related list on CI tables/forms that I called 'Affected CI Incidents' and 'Affected CI Change Requests'. Since 'affected CIs' automatically includes the primary Configuratio...
Hi,I have created a service catalog item. Customer wants us to display this catalog item as module in the left navigator. What should be parameters in the Arguments?
Hi i have a field with data type pricehow can i set the value and currency code of this field. i have triedcurrent.test = "GBP;100";but it seems to work for the currecy data type but for price data type its not working pl helpRegards
Hi All,I am new to Service Now. We have requirement to integrate Service Now with On Premise web application. We need to show the web application in an IFRAME that will call few web services of SN. Any idea, what general configurations need to be don...
We have a few email addresses, e.g., help@mycompany.com that will be used to create Incidents. If a message is received from an email address matching a user (~700 total) an incident is created and in some cases routed to the proper support teamIf a ...
It appears like by default, if you click on New Incident or New Problem or New Change, a number (SYS_ID) is automatically generated even before you save the ticket so in case you do not need to save it, that number is gone forever.How would you preve...
Hi all,My inbound email action works with incoming email (email type = new) as follow:- parse external ticket number from the subject string- find (ticket.external_number = parsed number) and update SNow ticket using new GlideRecord object (because v...
Hi All, I am very new to our Service Now. Could you please let me clarify the differences between Demand, Incident and Problem ?ThanksGuru
