How to change mailto for click here to approve

[Bharat23]

Hello Folks,

Any idea how to change mailto for the below links in the approval notification email in Helsinki?

Thank you.

[Bharat23]

Yes, I got it fixed. You need to call Hi support and they change it from

their side....it's weird. Did you recently upgrade?

Regards

Bharat Awasthi

On Wed, Mar 8, 2017 at 4:29 AM, david.dubuis <

[Dubz]

Ah ok cool, i've raised a case with HI, hopefully they'll be able to sort it out for me as well, thanks for the tip.

We've only just gone live so this is just one of a host of things on my rapidly growing to-do list!

[Bharat23]

Hi David,

I know!! Just wanted to let you know that getting it fixed from Hi support

will only address the issue for any new approval. If your instance is

anything like ours then hundreds of approval emails go out each day (for

change, release, REQ etc.) and they will all have incorrect email to link

in them. Users will keep approving using these faulty emails and continue

to raise incidents. I had to re-trigger all the approval email between the

day we went live to the day the issue got fixed so that they use newly

triggered emails for approval. Hopefully I have not added another thing to

your to-do list

Regards

Bharat Awasthi

On Wed, Mar 8, 2017 at 9:49 AM, david.dubuis <

[Dubz]

Quick update on this for any other interested parties:

HI weren't able to change the mailto address for the approve/reject links on the notification for me, they cited something about legal positions and them being liable for any failures that may occur if we move the address from their highly available one to our less available one (Office 365 so not really that unavailable).

Anyway, the solution they have proposed is to change the default send to address of the instance.

To achieve this you add a property to sys_properties_list.do called "glide.email.mail_to" with the "value" set to: youremail@yourdomain.com, this will make this the default address for all notifications and requests.

I'm still testing this but it seems to be working ok so far, obviously only applicable if you want to change the address system-wide, if you're just looking to change where the approval mailto's go then i, and apparently HI, cannot help

[Amy Lind1]

Hi David,

Did you ever figure this out?  I have the same requirement.

Thanks!