How to Change state on request using button on custom table

[Chaitanya Redd1]

Hello Team,

I have created new custom table in that I have added state field with below choices

New, In progress, On Hold, Resolved, Closed & cancelled. Here I have trying to add buttons on the form

Resolve, Reopen, cancel & close. I have tried to create Resolve button on the form button it's not changing the state field value I have written below script include and Script in ui action as well but didn't worked and I have checked state model it's fine.

Can anyone help me where I went wrong.

Thanks,

Chaitanya

[Chaitanya Redd1]

Thanks but still Resolve button is visible when state changes to Resolve then close button has to appear right but it's not hsowing.

Thanks,

Chaitanya

[Chander Bhusha1 · Accepted solution]

It will appear as you are just changing the tranistion here and allowing the ticket to move to resolve state from new state.

You can check the condition in the ui action to appear in the states.

Can you try putting the condition in the ui action to appear in the new state. ti will work.as we are just changing the transition into the ui action condition