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‎04-19-2023 06:34 AM
How to check the Incident status in virtual agent
Solved! Go to Solution.
‎04-19-2023 06:35 AM
@Bruce lee
which incident status?
Are you expecting user to select the incident and then user should see the Incident state?
View solution in original post
‎04-19-2023 06:44 AM
Yes exactly @Ankur Bawiskar
‎04-19-2023 06:57 AM
there is OOB topic for knowing ticket status
Check link shared by Anurag
‎01-29-2024 06:45 AM
Is there a way to search for a ticket number and have the VA bring that back as a card response? both for INC and RITM?
