‎04-19-2023 06:34 AM
How to check the Incident status in virtual agent
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‎04-19-2023 06:35 AM
@Bruce lee
which incident status?
Are you expecting user to select the incident and then user should see the Incident state?
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‎04-19-2023 06:44 AM - edited ‎04-19-2023 06:45 AM
This is one of the prebuilt topic in VA
Self-Service pre-built topics for ITSM Virtual Agent (servicenow.com)
You can find the same on your pdi if needed.
