- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-16-2020 05:27 AM
HI Everyone
in my flow designer I have a custom table when someone create a request in the Forms a incident ticket is created and then what i would like to do is when the incident is close it will close the Form request.
How would i do that?
please see my screenshot below
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-16-2020 08:15 AM
That's what I mentioned in my earlier reply.
It looks like you marked your own response as the correct answer, which may be confusing to others that read this later.
If my response helped you or provided you the guidance please mark my response as correct and helpful so that it benefits future readers as well.
Regars
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-16-2020 05:32 AM
you would require another flow
1) Trigger: Condition: State is Closed
Run Once:
2) then lookup record
3) then update the Form request
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-16-2020 05:51 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-16-2020 06:02 AM
Hi,
You need to create new Flow
Your existing flow is on Request table
new flow would be on incident table when incident is closed
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-16-2020 06:19 AM
how do you look up the record from the forms table in reference to the incident that it created?