How to Close a request from Flow Designer

[Peter Williams]

HI Everyone

in my flow designer I have a custom table when someone create a request in the Forms a incident ticket is created and then what i would like to do is when the incident is close it will close the Form request.

How would i do that?

please see my screenshot below

[Ankur Bawiskar]

Hi Peter,

Are you storing incident number in Forms table?

if yes then you can use Lookup record and search for the valid form record where incident matches the current incident for which flow is triggered

Then update the form

Regards
Ankur

[Peter Williams]

i have the form number being stored in the description of the incident ticket

so i could do 

If (descrition contains Form.number) then

form state = close complete?

[Ankur Bawiskar]

Hi,

yes you can find the form record by using that condition

Then once you find the record you can use the Update action and then update the form state

Regards
Ankur

[Peter Williams]

still not working 

[Ankur Bawiskar]

Hi,

Did you find success in the lookup action whether you were able to find form record

your condition is Number is same as External Ticket Number

But it won't work

You are trying to search something like this

NUM001 contains 'description NUM001'

Regards
Ankur