How to close Work Order using REST API

[viktormay]

Hello.

I'm trying to close work order via REST API explorer (for testing) .

Using dedicated user for that. With all the roles (admin). Work orders are created with that user also.

I try to use these fields in PUT request to wm_order table:

{"work_notes":"test","state":"3","u_close_code":"1"}

PUT https://instance.com/api/now/table/wm_order/HereIsSysId

I get Status code 200 OK.

The problem is that everything updates but state.

I can't change it at all via PUT. Other fields like close notes modified just fine.

What should i look into?

UPDATE: Work Order Tasks doesnt update State as well with PUT

[prashantnagaral]

Hi May,

I suspect process lifecycle for work order is set to "task driven" hence first all related work order tasks has to be closed which automatically set work order to closed complete .

Hit like, Helpful or Correct depending on the impact of the response

Regards

Prashant

[viktormay]

Thanks for response.

Yes, i tried to close task too.

{"state":"3","close_notes":"testttt","u_close_code":"1"}

State doesn't change, so work order task doesnt close, so work order doesn't close.

Status code 200 and state stays like this in response:

"state": "16",

[Mike Allen]

Try to go to the record and close it manually.   It will tell you if all the prerequisites for closing the item have been met.   You will get a much clearer picture as to what is going on.

[srinivasthelu]

Hi Viktor,

Are you able to close the same work order manually through UI?

It worked for me through REST API, so was wondering something specific to your instance preventing it