How to configure announcement in service portal for scoped application

sureshs3 · ‎03-15-2023

How to display notification to educate the users in service portal for scoped application.

Ratnakar7 · ‎03-16-2023

You can follow these steps:

Create an announcement widget: Create a new announcement widget from the Service Portal > Widget editor. This widget will display the announcement message to the users.
Configure the announcement widget: Configure the announcement widget by setting its properties, such as the title, message, and duration of the announcement.
Publish the announcement widget: Publish the announcement widget to make it available in the Service Portal.
Create an announcement record: Create a new announcement record from the ServiceNow instance's back-end portal. This record will contain the message and properties to be displayed to the users.
Link the announcement widget to the announcement record: Link the announcement widget to the announcement record by setting the announcement ID in the widget's properties.
Create a notification record: Create a notification record that will be displayed to the users when they access the Service Portal. You can set the notification message, duration, and other properties in the notification record.
Create a script include: Create a script include to handle the notification display in the Service Portal. This script include will contain the logic to display the notification to the users.
Include the script include in the Service Portal: Include the script include in the Service Portal's client-side script to enable the notification display.

Once you have completed these steps, the announcement widget will display the announcement message to the users, and the notification record will display a notification to educate the users when they access the Service Portal.

If my response helps you to resolve the issue close the question by ✅Accepting solution and hit 👍thumb icon. From Correct answers others will get benefited in future.

Thanks,

Ratnakar