How to configure the UCF Integration

[Nagashree5]

Hi All,

We have the UCF plugin installed. When checked the UCF configuration, the shared lists are empty. Can any one please guide me how and where to download these shared lists and the process of this integration.

Thanks in Advance.

[Community Alums]

Hi @Nagashree5 ,

To access the shared lists, you must have correct access in UCF itself. The documents can be updated on pre-defined intervals. You must have a UCF Common Controls Hub account to create shared lists and import them into the ServiceNow® instance. API access is required to download UCF content from the UCF-CCH.

1. Navigate to All > Policy and Compliance > Administration > Unified Compliance Integration.
2. Click the UCF configuration.
3. Configure the UCF integration using the UCF Common Controls Hub, if necessary.
4. Click Import Shared List.
   A progress bar shows the progress of downloading and importing the documents.

   1. You may encounter any of the following errors:

      UCF Shared List Errors

      Error	Explanation	Resolve
      Error encountered while downloading UCF content. Try again or contact your system administrator for further assistance.	If the internet connection is lost for any reason, this message appears.	Click Import Shared List to download again.
      Error encountered while downloading UCF content. Try again or contact your system administrator for further assistance.	This message may also indicate that the authority documents are part of an existing shared list or a possibility of a UCF import error. It suggests that you review the validity of the authority documents, citations, control objectives, and the links to the mapping of citation and control objectives.	Starting with Policy and Compliance Management version 12.0.4, your UCF Administrator receives an email with links to any invalid records. Click a link in the mail and fix the record(s) listed. Repeat for other invalid records, if they appear in the email. Click Import Shared List to download again. Note: A system property called sn_comp_ucf.deactivate_deprecated_docs controls whether an email notification is sent when invalid or deprecated records are encountered during a shared list import. The property defaults to true. Set the property as false if you are downloading UCF content in multiple shared list. When the property is set as false the documents are not deprecated but an email is sent.
      The selected Shared List does not match the existing Authority Document list. Select a different Shared List or update the existing Shared List.	If the selected UCF Shared List that you are downloading does not include all the authority documents you have already downloaded, this message appears.	Return to the CCH and verify that the Shared List you are trying to download includes all the Authority Documents from the original import to your instance. Click Import Shared List to download again.

[Dr Atul G- LNG]

Hi @Nagashree5 

https://docs.servicenow.com/bundle/vancouver-governance-risk-compliance/page/product/grc-ucf-import/...