how to connect Serivenow with Other ticketing Tools

[satiz]

how to connect Serivenow with Other ticketing   Tools

[ramireddy]

Hi,

In the same page, you can find links for JIRA and Salesforce as well.

Jira PoC Integration - ServiceNow Wiki

Legacy:Integration - Salesforce.com - ServiceNow Wiki

[pradeepgupta]

Design of script (Scripted web services , SOAP, REST) will be based on the parameter definition. If you want to create incident / SR in third party tool , you can use REST to send parameter from ServiceNow & accordingly configuration(scription) needs to be done at both the side.

There is no straight forward   script which can be used for integration.

[satiz]

Hi Pradeep,

how to Download and Install the Jira PoC   in Servicenow

[ramireddy]

Hi Sathish,

To download this, I suppose you need to contact SNOW Professional services team, which might not be free. Other factor is it's a POC only. However, if you want to develop by your own, You need to plan step-by-step like following.

1. Whether the integration is 2-way or 1-way? If its 1-way, from ServiceNow to Jira or Vice-versa? If its 2-way, you need to use API of both SNOW and Jira. If it's 1-way, from SNOW to JIRA, you need to know JIRA API. If alternative, you need to use SNOW API.

2. Once you are done with above step, go through API of SNOW and JIRA depends on requirements. Here are links of SNOW and JIRA.

JIRA REST API Example - Create Issue - Atlassian Developers

Table API - ServiceNow Wiki

You can play with these API in REST Explorer.

3. Once you done, enough research with API, you need to start coding in SNOW/JIRA based on your outcome of step-1 and call corresponding API.

[dmarzovilla]

Hi Sathish,

You might want to look at the platform DragonGlass.   It has connectors to servicenow, zendesk, salesforce, and many other platforms that handle tickets. It extracts data and you can also search and create analytics across data stores.

Thanks,

Domenico