How to copy an Incident

[prem_vikas_k]

On clicking copy incident button some of the fields which I script should be copied to the new incident form and it should not submit. I should have the flexibility to fill-in few more fields and submit it manually. Currently I can find scripts which will copy the field values and submit the form. Can anybody help me with just copying the fields to a new form and stay instead of submitting. thanks in Advance

[Deepak Kumar5 · Accepted solution]

You can use Template functionality instead.

[Bill Tang]

I believe all you need is a new incident 'state' as a temporary holding place for the data. Something like 'pre-submit' state. So the scripts can save the new incidents with all the copied values with this new state. The new incident will not do anything until further manual actions are performed and change the state of the incident again.

I hope this helps.

Cheers,

Bill