Resolved! Default landing tab for incidents in SOW
When I open an incident in Service Operations Workspace, the incidents opens to the Overview tab. Is there any way I can configure it to open the Details tab instead?
Forum Posts
SOW Landing Page
Hi All, I am facing issues in Service Operation Workspace landing page. Our team has created a new SOW landing page but it is not coming correct in dev, test and prod as it has upgraded to Xanadu version. As i can find it is working correct in Sandbo...
Adding a Preview Icon to the Incident Number in Performance Analytics
I have created a dashboard in Performance Analytics using the Incident table. I want to add a preview icon before the Incident Number. How can I achieve that?
How to hide Edit Schedule button under On-call schedule?
Hello Team, We have a requirement to hide Edit Schedule button under Shifts Tab on On-call schedule for others except admins. Kindly request you to please help me on this. Thanks,Raj
duplicate section getting created in default view
Hi all, I am facing issue we have made some changes in design form but now it is creating duplicate section like this.we try below steps to resolve it but it is still creating more duplicate - Go in update set where this modifications are captured.Th...
Collapse Important action container on load on dashboard
Hello,On opening of the any section on the side of the navigator the Important action section should be collapsed, when we click on arrow then only it should expand. How to achieve this scenario. Thank you in advance
Adding a Preview Icon to the Incident Number in Performance Analytics
I have created a dashboard in Performance Analytics using the Incident table. I want to add a preview icon "i" before the Incident Number. How can I achieve that?
How to use Script Debugger for Transform Map
I have a transform map which i wanted to debug using script debugger for better understanding rather than using gs.info() or gs.error() because sometimes it wont show. Can anyone briefly explain how to use SD in transform map.
How to redirect users to Configurable HR agent workspace
Hi everyone,I have deactivated classic agent workspace, but few users have bookmarked it on their personal devices so when they open it via their bookmark it redirects it to a page saying 'The page you are looking for could not be found'.Is there any...
Resolved! UI Policy to select specific variable options on closure of sc_task
Hi All, I'm looking to create a System UI Policy, where they have to choose one of 3 from a number of variable options to close the task. For example, there are 10 options within the variable next_steps but they want any one of 3 of them to be select...
Apply formating using script on attachment
Hello,I am generating an attachment of type excel usingGlideSysAttachment().write();I want to add some formatting/formula to it.Can we do it using script so that when user downloads the file, data is displayed based on the formatting ?
Script Required to Show Values of a Choice Field depending on the Value in a Custom Table
Within the Incident Management Process and Form, I am trying to pre-populate then Choices in a dropdown box based on the T/F Checkbox Value set in a Custom table. I am not sure which would be best a Data Policy, UI Policy, Business Rule or Client Scr...
How to delete duplicate records in service offering(service_offering)
Hi Team, i have requirement to delete duplicate records but need to check name, parent and service classification for eg: if i have data name as abc parent as yzi and service classificaition as business service and if i have data name as abc parent a...
How to delete duplicate records in service offering(service_offering)
Hi Team, i have requirement to delete duplicate records but need to check name, parent and service classification for eg: if i have data name as abc parent as yzi and service classificaition as business service and if i have data name as abc parent a...
How to load data using transform map based on 3 choice field
Hi Team, How to load data on the configuration item custom fields like abc(high),xyz(low),hds(medium) which are choice field based on class(choice), family(choice) and department (reference) which is not unique Thanks & Regards,Ramu
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