Copy the work notes of child to its Parent.I have written this code:--|(function executeRule(current, previous /*null when async*/ ) { // Add your code here var incGr = new GlideRecord('incident'); incGr.addQuery('parent', current.parent.sys...
Hi, Patch Management in ServiceNow CMDB.How Patch Management can be used in CMDB data into ServiceNow?What are the Plugins for Patch Management?What are dependency plugins for Patch management ?If I want to use patch management for alerts/Notificatio...
Hi @all, I am unable to find sn_hr_core_document_template in Servicenow HRSD.
Hi, aside from creating child table field specific ACLs, is there a better way to override parent table field specific ACLs? I've read countless documents and haven't been able to find another solution.
Hi, I just started working with Servicenow. I have tried to find a easy way to delete a specific comment or work note from an incident via the Table API. I want to delete a comment using the comment ID/work note ID (sys_id) with the Table API from al...
Hello everyone, I imagine that this subject has already been discussed, but I haven't found a solution to my problem.In our department, our employees manage RITMs (for requests) and MSSs (for incidents). We currently allocate tickets manually, aiming...
Hi all, I'm trying to log onto my PDI through the Developer Portal and instantly greeted with "The instance is offline. Please check again in a few minutes." If I try to refresh the instance, it thinks about it for 20-30 seconds and comes back saying...
Hello, All.I am using a UI Action to create an sc_task from an sc_req_item. When the `short_description` or `description` fields contain <![CDATA[ something ]], the values do not transfer properly. Below is the CSM Field Map (description), and this...
Hi There,I need to create a HR Case Subcategory field ( with reference to table sys_choice ), those sys_choices are being captured from HR Record Producers, so their dependent field is hr_service. Since sys_choice cannot be used as a reference table....
Technical teams keep the change request in the implement state even after the change is implemented / the change window has expired.To Plug this, we are planning to Trigger a notification to the Assignment Group Manager, and Change Managers for overd...
Hi ,I have a requirement to create a flow designer .step 1: once catalog item details are filled and submitted . It should go to incident manager approval group for approving and an email should be triggered to them for approval.step 2: if anyone app...
Any one please share documents on Language Translation in virtual agent
I want to load data via email attachment, and create an incident at the same time while loading data, but how to associate the new incident record with loaded data? Thank you!
Generative models can assist in prioritizing IT service incidents and requests by analyzing historical incident data, severity levels, and business impact, helping organizations allocate resources more effectively and improve incident resolution time...
