HiCan someone clarify the difference is between a field-level acl in the form table.* and a record-level acl for that table? I'm assuming the wildcard scoops up all fields in the table, so what is it achieving that the table-level one isn't?Thanks in...
Hi Team, It always shows SLA start time as same even though we changed Priority in ServiceNow, but we want to see SLA start time will be changed based on Priority, I think it maybe we checked Retroactive start is true and set start to as created T...
Hello everyone, im trying to add a new feature on my list at service portal, but i cant find where it is. i created a catalog as Record Producer and add menu in Employee Product Center > more but didn't worked. I would be very grateful if anyone cou...
We have a really simple UI Page that asks the user a question and they click either YES or NO.From the HTML section of the UI PageThe client script is pretty simple and it works fine in Classic UIThis is the client script that launches the UI Page. I...
I have a requirement to select inactive whose last login was 25 days ago and 35 days ago. I have used the script below to meet try this requirement but it returns for someone whose last login is 20 days ago and when I changed the days to either 25 or...
We have a requirement to exclude external users from all the notifications. We recently figured it was sending the email notifications to external users matching with the common name like a user with name - James Cameron can have 5 user profiles and ...
In a form I want to use next button, when clicked on next it has to move from current state to next.Thanks in advance
How to With a normal change, ensure that the implementation and testing task is done by two different users
Hi, I am looking to find a way so that when a user selects a knowledge base from the homepage on the knowledge management portal, the search widget only searches within that specific KB once directed to the next page. At present, it is returning Al...
Hi all, I was making some big changes to a script include which i keep in global scope. While working on it i also had to change some stuff in related script includes in different application scopes, so i switched to those application scopes to make ...
Hello All,I am trying to make a clone of my custom widget but when clicking on the clone widget button I am getting an error.I have attached the error screenshot below of why I am getting the error .can anyone please guide me on this?Thank You.
Hello Experts, I am seeking advice on the best practices for modifying the out-of-the-box workflow. We have specific requirements to adjust the asset management workflow for our service catalog. Would it be better to create a copy of the existing wor...
In the csm portal, when I click on the case number it takes me to "Standard Ticket" page. I made a copy of the csm portal and when I click on the case number in the new portal, it takes me to "Ticket Form for case" page. Why is there a difference? An...
Lets consider I want to connect ServiceNow with 3rd party where I want to use rest in service now side and soap is 3rd party side can it be done?
"Create outage" UI action to be visible only on service operations workspace. When we make the Format for Configurable Workspace field as active on the UI action form. Then UI action is getting applicable for all the workspaces. But we want the Ui a...
