Hi Everyone, I have created a UI Action - Approval Override which lets our servicedesk agents override the manager approval when a request is urgent. the issue i am having is that when the agent select the UI Action along the top the approval generat...
Whenever user clicks the My Tasks link on esc header, the user is navigated to "hrm_todos_page". The list of task is getting loaded. When we select any particular task inside it, the task will load inside the widget but it will not change or update t...
Hi,I have a requirement involving a catalog item in the portal, which is already implemented for bulk upload. When we select the CI class variable from the portal, the respective transform map should run. However, currently, if we have 12 rows in the...
So we created a live agent queue. From my understanding the queue has to tied to a Assignment Eligibility record for it to go to the appropriate group. Currently It will go to the first agent if they reject or timeout it goes to the next. Our desi...
hi All, SITUATIONi created a notification that uses an email template (empty except for name, table and email layout fields)). This email template uses an email layout (layout attached). ISSUEwhen the email is opened in outlook using the full size of...
What is ServiceNow's best practice? Do they advise migrating documents from 1 document type to another?So that we can retire document types that are no longer needed and unify the list of all document typesis it possible OOTB to migrate document type...
Hi, I was going through the code of the Ticket Conversation Widget. The server side contains code to access table and sys_id from options. data.sys_id = (input && input.sys_id) || options.sys_id || $sp.getParameter("sys_id"); data.table = (input &&...
When a user post a comment on the requested item, it displays as 'undefined' in the notifications.
User created KB in service now and published that KB and another user checkout that KB which will create new drafted version. is there any chance to change the author of that KB to user user checkout the Kb.
Since upgrading to Xanadu, my PA Dashboard keeps changing to a different but specific dashboard EVERY time I click the logo/home image in the upper left corner. I cannot figure out how to stop it. I want it to stay on the dashboard selected every t...
Hi, We have a requirement to display the total time spent in 'on hold' state of an incident and display its value as a custom field in the incident form. I tried creating a 'duration' type field with calculated value using below script, but it does n...
How to Automatically Close Resolved Incidents After 30 Days or older? Thanks
Hi all, I am writing a code to group users into a criteria if they are both not a user of groups with the words "Technical Team" in the group title, and their location type is not "X" function eligableUser() { var answer = ''; var user = Gli...
Hello. I am trying to figure out how a case knows it receives an email. Example: If I send an email to the subject person via the case, the subject person can reply to that email. The reply is posted in the activity feed for the case. I have a not...
Hi Team, Requirement is: There is 3rd party Tool 'ABC'. They want to create a ticket in ServiceNow and once created ServiceNow should send the notification to 'ABC' tool. What steps should be followed here? Thanks.