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Resolved! Scheduled Report No Longer Working

We have a Daily Scheduled Report that emails a team a set of three Excel files, which has been working fine for years.  All of a sudden today, it sent out three PDF files instead of the usual Excel files, and if you try to open them, you get the mess...

jmiskey by Kilo Sage
  • 4106 Views
  • 8 replies
  • 0 helpfuls

Same user in two different approval group.

Hello,A user (i.e. System Administrator) is part of two groups which are Group A and Group B.First, System Administrator approval record will be created only once either from Group A or Group B. Secondly, If admin approves from either of the group su...

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Add region field to knowledge article search results page

Hi All, I have a requirement on the knowledge articles search page. Below is the knowledge article homepage when we search for any article   Here, we can see Knowledge Base and Category fields, requirement is to include Region field also from knowled...

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Joshuu by Kilo Sage
  • 1593 Views
  • 4 replies
  • 0 helpfuls

Work space agent Data

Hi Team.We have a requirement in incident workspace if user changes the configuration item we need to show the incidents that are linked to that configuration item in the agent assistant sharing screen shot for reference    

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Resolved! Email notification when comment is added

hi Guys, I would like to tweak my email notification that is fired when a comment is added in the request - condition used:  Currently it is sent out after any comment is added, to both employee (opened for) and the assigned to agent. They are theref...

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KajaP by Tera Contributor
  • 3809 Views
  • 5 replies
  • 1 helpfuls

Possible to add date function to condition builder?

I have a requirement to add "2 weeks ago" option for date fields on the condition builder. This would function similar to "last week" instead the range would be the beginning of 2 weeks ago + end of that week (customer wants 2 weeks ago data very oft...

Mduperre by Tera Contributor
  • 1135 Views
  • 1 replies
  • 0 helpfuls

Business Rule to Scripted Rest API

Existing scenario: Client is calling Server with server.get method. Servicenow responds the call with a JSON which contains a lot of information including the $$uiNotifications. Client then parses the $$uiNotifications array and displays all the erro...

Configuring Microsft Teams Graph Spoke. error AADSTS50020.

Dear Expert. We are trying to configure Microsft Teams Graph Spoke. AADSTS50020: User account 'xxxxx@xxxxxx.co.jp' from identity providerI get the error “AADSTS50020: User account ‘’ from identity provider'xxxxx@xxxxxx.co.jp' is the personal account ...

M_Tomy by Tera Expert
  • 1403 Views
  • 2 replies
  • 1 helpfuls