How to copy the email body in the interaction worknotes?

[SK41]

Hi,

I want to copy all the text in the email body to the worknotes and transcript field in interaction. This email coming to servicenow via inbound creates the interaction and i want to copy the email body to worknotes and transcript.

Please help me in achieveing it.

Thanks!

[Community Alums]

Hi SK,

You can use this solution :

https://community.servicenow.com/community?id=community_question&sys_id=7098c721db5cdbc01dcaf3231f96...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[SK41]

I have to copy from the email coming to servicenow by inbound action not through the BR as mentioned in the link you provided.

[Sai Kumar B · Accepted solution]

Hi Author,

You can use the below line of code in the inbound action script to copy the email body to interaction work notes

current.setValue('work_notes', 'reply from: ' + email.origemail + '\n\n' + email.body_text);