Hi Developers,
How can i copy caller field value to priority/state value.
Here in caller field Suppose Abel Tutor has to copy to state filed. How to achieve this?
Hey manojpanda
Yes it is possible with fix script, Now you are on track and i have already created fix script in my PDI and it's working for me.
Please follow my steps:
Step-1: Navigate to Fix Script ==> System Definition ==> Fix script and Follow the screen shot
Step-2:
Crete New fix script with below script and then save it after that click on Run Fix Script as like mentioned in below screen shot:
var gr = new GlideRecord('incident');
gr.EncodedQuery('short_description=NULL');
gr.addQuery();
gr.query();
while(gr.next())
{
var copy1 = gr.getDisplayValue('category');
gr.setValue('short_description', copy1);
gr.update(); //Save it
}
Follow Below screen shot
Step-3: Finally Category copied to shot description, final result incident short description updated in below screen shot
I hope this will be helpful to you and Please Hit Like and Helpful & Correct Answer
