How to create a new option called "Mark as Duplicate" in more option on incident form header.

mania
Tera Contributor

Hi,

 

How to create a new option called "Mark as Duplicate" in more option on incident form header.

 

Can anyone have any suggestions please let me know.

 

 

maniseshua_1-1693823934469.png

Thanks in Advance!

1 ACCEPTED SOLUTION

Nivedita Patil
Mega Sage
Mega Sage

Hi @mania ,

 

You can create HTML element for this in onLoad() client script and place it on the Incident form header.

 

Mark my answer correct and helpful if helps you.

 

Thanks,

Nivedita Patil

View solution in original post

5 REPLIES 5

Nivedita Patil
Mega Sage
Mega Sage

Hi @mania ,

 

You can create HTML element for this in onLoad() client script and place it on the Incident form header.

 

Mark my answer correct and helpful if helps you.

 

Thanks,

Nivedita Patil

@Nivedita Patil 

 

Can you please guide me step by step for how to achieve your process.

 

Thanks!

Mania

MrGupta__
Tera Expert

Hi @mania,
Goto System Definition > UI Action and create New UI Action "Mark as Duplicate".
Note: Make sure to tick Form button.

Screenshot of New Record _ UI Action _ ServiceNow.jpg

Mark my answer correct and helpful if helps you.

Thanks,

Himanshu Gupta

mania
Tera Contributor

@MrGupta__ 

 

On incident form on top header in "more option" Need to add a new link button "Mark as Duplicate" in more options.

Can you please help me on this.

 

maniseshua_0-1694079115139.png

Thanks!

Maniseshu