How to create a popup on incident form for a service field

[srilakshmi9]

Hello,

we have one record producer named as "Report an Issue" , Upon selection of "category" in "report an issue" record producer pop up is coming to display that you are raising issue for "name of the service" service and have a user clickable option "Ok".

Could you please help me on this

[Ankur Bawiskar]

Hi,

If it is the alert box you won't know whether user clicked on OK or Cancel

So you can use confirm box and based on what user clicked OK or Cancel stop form submission

var val = confirm('My message');

if(val == true){

return true;

}

else{

return false;

}

Regards
Ankur

[srilakshmi9]

Hello,

Thanks for your fast reply,

i have used confirm box only 

the above script is for catalog client script for onsubmit ?

can you please confirm this

[mr18]

Hi

Create on change catalog client script

UI type: Mobile/Service Portal

Catalog item : report an issue

variable name: category

Script:

 alert('Raising issue for ' + g_form.getValue('<category variable name>'));

[srilakshmi9]

Hi mr

Yes i have tried below code and it is working as expected but this client script should work only for particular record producer and also one thing  as shown in below screenshot the sys id is displaying but it should display the name of the service 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
//if ( newValue == '') {
//return;
//}

if(newValue != '') // add the category value of your choice
{

var service =g_form.getValue('business_service');
confirm("Your company is " + service +", do you want to continue?");
}

}