How to create a workflow for a record producer?

[Naveen Kumar]

There is a record producer "Knowledge Support", which will create a record in "kb_submission" table.

Need to create a workflow so that there is a user approval and group approval required.

[Dan O Connor]

Hi Bharath,

We provide some Out of the box approval Workflows for Knowledge. Take a look here

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/refe...

If this is something custom, would suggest using Flow Designer where you can create an 'Ask for Approval' action based on a trigger. 

[Community Alums]

Hi @Naveen Kumar  ,

Please understand the concept of record producer and its use in ServiceNow.

Record producers are used to creating a record in any table like Incident, Problem, Change.

So if you are creating a record producer for any of these tables means it will create just a record in the table and that's it .use of record producer will get over after creating record.

You can't attach a workflow to a record producer, you have to write the workflow for the target table.

eg if you have record producer for incident ,then write a workflow for incident table.

So to run a workflow, you would need to do it within the workflow properties by selecting the target table or selecting a target table and a condition to run it.

[Lutfur Rahman]

This is some serious and easily explained answer. Thank you

[Pavankumar_1 · Accepted solution]

Hi @Naveen Kumar  ,

you can create workflow and flow on your record producer table and set approvals.