How to Create and Trigger CI LookUp Rule

[ramesh_r]

Hi All,

Currently, I am getting value from NozomiNetworks to ServiceNow Discovered Item [sn_sec_cmn_src_ci]. 

My requirement here

When the record is inserted into the Discovered Item [sn_sec_cmn_src_ci] table I want to find the CI based on the assert ID which is available in the Source data field

Challenge Here

When I create a new CI Lookup Rule, there are two Mandatory Fields 1. Source and 2. Source Field. So what should I enter into the 1. Source and 2. Source Field

Note: for testing purposes, I created one sample record in the Source but it's not working

The Sample Source that I created is below

Summary of my issue

1. What are "Source" and "Souce Field" and what is needed to select or create in both

2. How to Trigger the CI Lookup Rule.? or will it trigger automatically when the record is created in the Discovered Item [sn_sec_cmn_src_ci] table .?

[Dr Atul G- LNG]

Hi @ramesh_r 

I am not 100% sure, but did you check the OOTB CMDB Lookup rule? That might be helpful.

As per source is the form where you want to do this activity.

[ramesh_r]

Hi 

I have checked it the Manual INtegration is working only for file load manually like XML excel CSV like that

[Hetang Modi]

The "source" is the data source from where the CI would be coming in, and the "source field" is the field your payload that would be provided as "sourceValue" if you go with script as your lookup method, as in your current case.