How to create Catalog Task with Inbound REST API

[Nisha30]

Hello Developers,

Need some help, we are developing Inbound REST API via Transform maps 

We did it for Incident table that was straight forward since it is a single table.

Now the API has to be for Service Request and here Catalog Task will be created but it should have a fixed RITM and REQ, How do we do that without scripted API . Will the transform map to sc_task will generate any default RITM and REQ?

Thanks

[Eshwar Reddy]

Hi @Nisha30 

I need more information regarding whether the catalog task is associated with any specific catalog item request.

[Daniel Borkowi1]

Hi @Nisha30 , no the Table API won't create a RITM nor Request. A approach you can do is, create your own Import Set table for sc_task. You can write in this table by using ImportSet API.

In the transform map you can write a onBefore script to create Request and RITM and set the right reference.

Greets
Daniel

Please mark reply as Helpful/Correct, if applicable. Thanks!