PDI is not available

anubhiagrawal
Tera Contributor

‎09-23-2024 11:59 PM

Hi Team,

 

I had a personal instance(https://dev265936.service-now.com/now) . It was showing offline for couple of days post I initiated the Xanadu upgrade. I am not able to see the instance linked to my account and I have not received any email for release of the instance. When I am trying to access the instance directly. It is showing below error. 

Please help asap.

anubhiagrawal_0-1727161152380.png

 

0 Helpfuls
  • 391 Views
4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-24-2024 12:12 AM

Hi @anubhiagrawal 

 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Ravi Gaurav
Giga Sage
Giga Sage

‎09-24-2024 01:27 AM

Hi @anubhiagrawal 

You are seeing this message because the instance is WITHIN the maintenance window, it may just help to wait for the maintenance window to pass as this is an expected or planned outage eg database or application server
patching.

 

Below Thread will help you :-

https://www.servicenow.com/community/developer-forum/service-interruption-this-instance-is-unavailab...

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
0 Helpfuls

Harish Bainsla
Kilo Patron
Kilo Patron

‎09-24-2024 02:01 AM

Hi @anubhiagrawal  either you can wait or you can request for new PDI

Thanks and Regards

Harish

0 Helpfuls

AndersBGS
Tera Patron
Tera Patron

‎09-24-2024 11:04 PM

Hi @anubhiagrawal ,

 

If the instance is not linked to your account, only option I see is to request a fresh installation. No option to get the old one back if it has been transferred back to the pool of available PDIs. 

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/