How to create Create incident button under knowledge article in esc

Kishor O
Tera Sage

‎10-23-2023 01:00 AM

I want to create -- Create incident-- button under every knowledge article in employee service center.

How we can achieve this.. 

 

*Refer to the below image which I marked in yellow is the place where I want button Create incident.

 

KishorO_0-1698047917086.png

 

 

Please provide your ideas

Thanks,

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Peter Bodelier
Giga Sage

‎10-23-2023 01:20 AM

Hi @Kishor O,

 

I would suggest to follow this article to create a widget for it, and place it under the widget in your screenshot.

Otherwise, you will have to customize the OOTB widget, and create the same, or embed there.


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