How to create dictionary overides

devservicenow k · ‎12-20-2022

My requirement is

how to do description autofill and not override in incident .

how to do this ? any one has idea?

Nootan Bhat · ‎12-20-2022

You can use the After business rule, Filter condition is : Description Changes.

in Script write:

(function executeRule(current, previous /*null when async*/ ) {

    if (previous.description && current.description !='') {
        current.description = previous.description + " and " + current.description;
        current.update();
    }
	if(current.description == ''){
		current.description ='';
		current.update();
	}
	
})(current, previous);

Let me know if it helped.

Thanks

Nootan

View solution in original post

Sebas Di Loreto · ‎12-20-2022

@devservicenow k

In general, it is a bad idea to put data and then removing it for the exception.

You are taxing the system unnecessarily. You should instead be looking for a way not to enter the data on the exception on the first place.

If I helped you with your case, please click the Thumb Icon and mark as Correct.

himanshu_deep · ‎02-26-2023

This video might be helpful.