How to create inbound email action for updating record

[Suyash Joshi]

Hello Everyone,

I need a small requirement in Inbound Email Action script in which I want to update any field record in 'Incident' table.

Thanks and Regards,

Suyash

[pooja_m · Accepted solution]

Hi Suyash,

Navigate to Email --> Inbound Actions --> It will open the "Inbound Email Actions " table and create new action or update the existing action if already exists.

Below is the code:

if (current.getTableName() == "incident") {

    current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

current.state = 1;

        current.update();

}

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Luxo Nadappan]

Hi , 

You can try the same using flow designer "Inbound Email " ,which will does not need any scripting.

You can map the fields using data pills easily.

Regards,

Luxo

[Suyash Joshi]

Hi,

Actually I have to use only Inbound Action for the work!

Thank You for your help

Regards,

Suyash