How to create the Flow Designer for Problem Task Approvals

[Sravani]

Hi All,

I am trying to solve the Creation of PTASK through Flow Designer , I want to create the Problem Task when the problem is in RCA state, Once the problem task is created and state of the problem task is closed then i need to trigger the 2 levels of approvals which should tag under Problem task related list. If the ptask is approves then the problem moves to next stage. If the ptask gets Rejected then again the state of the PTASK is set to Assess. 

In the same way if we have multiple Problem tasks under single problem if any one of the ptask gets rejected by the approvers then only the particular Ptask should move closed to assess state.

Can any one please help in this.

Thanks in Advance.

Sravani.P 

[Saurav11]

Hello,

For this you can use the Ask for Approval action:-

https://developer.servicenow.com/dev.do#!/learn/courses/tokyo/app_store_learnv2_flowdesigner_tokyo_f...

Please mark my answer as correct based on Impact.

[SNUG AM]

Many ways we can achieve this :-- one of the simple way is to use Flow Trigger...

You can achieve this via Trigger flow - Add the when to trigger Flow like Problem Task created [add more conditions to match your requirement if it's for specific problem addressing]. 

Then in the flow use update record -- add the approval -- wait for approval --- approve/reject -- update ptask record with state you required.