How to customize a related link in the Header menu

Danny Barker
Tera Contributor

‎11-29-2023 08:22 AM

Hello,  

On our Service Portal header menu, there is a link for My Requests.  It shows both Requests and Incidents. Is there a way to show the RITMs instead of the Requests?  I changed that label to "My Tickets" as you will see below. 

DannyBarker_0-1701274780425.png

DannyBarker_1-1701274804740.png

 

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Marcus Walbridg
Tera Expert

‎11-29-2023 09:55 AM

You would have to customize the widget to show the data you want

 

Widget:

https://<your instance>.service-now.com/now/nav/ui/classic/params/target/sp_widget.do%3Fsys_id%3Df1672671d7301200a9addd173e24d47d%26sysparm_record_target%3Dsp_widget%26sysparm_record_row%3D3%26sysparm_record_rows%3D3%26sysparm_record_list%3DnameSTARTSWITHmy%2Breq%255EORDERBYsys_updated_by

 

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/build/service-portal/conce...

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AshishKM
Kilo Patron
Kilo Patron

‎11-29-2023 10:22 AM

Hi @Danny Barker ,

Search the My Request Widget and create a new on via cloning, change the table name from sc_request to sc_req_item and apply this new widget on request page.

AshishKMishra_0-1701282029124.png

 

After new widget ready, add it in request page.

AshishKMishra_1-1701282090378.png

 

-Thanks,

AshishKMishra


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