How to customize end user incident form.

[Akash Avasare]

if end user creating new incident by default there is only two field's so how to customize this form and how to add more field's in that form.

[shloke04]

Also to note here there is another way to map your variable value from Portal form to back end.

In case the above does not work and value are not getting mapped to backend then you can use Producer Script present on Record Producer form and use the syntax below:

current.FIELD_NAME = producer.Variable_Name; // Replace FIELD_NAME with the field where you want to map the field present on Incident table
 Replace "Variable_Name" with Name of the variable which you created . Should be the Name and not the Label here.

Let me know if you are facing an issue. Also refer to below blog on how to create a Record Producer would be a good learning in case you need it:

https://www.youtube.com/watch?v=tjTp3tWYzrA

https://www.youtube.com/watch?v=6guuYMnQFKU

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_RecordProducer.html

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[snow2p]

This looks like the right place to edit, but my "map to field" was greyed out, so I could not add the description field as I wanted. Do you have any idea why my "map to field" would be greyed out?