How to Add "Record information" tab on the Contextual side panel for request (requested_item) in SOW

Daniel214
Tera Contributor

‎12-24-2024 08:27 AM 

I am looking in requested item to be able to replicate "Record Information" as well as showing incidents with the same cards
sla
caller
Assigned user



The functionality is the same depending on the configuration

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Sujatha V M
Kilo Patron
Kilo Patron

‎12-25-2024 08:50 AM

@Daniel214  Navigate to Script include [sys_script_include] and search for RequestedItemInfoSNC [API name : sn_sow_req.RequestedItemInfoSNC]. 

 

You can add the fields that you wanted to display on the card. But the above script is "Read-Only" so you need to update on the customizable one [Script Include name : RequestedItemInfo]. 

 

You can incorporate the logic from Incident and get the SLA and other details accordingly. 

 

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Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.