How to delete work notes from any record

VIKAS MISHRA
Tera Contributor

‎02-14-2023 08:10 AM

I have deleted the work note record from journal entery table and audit tabl;e also, but the work note is still there in the incident ticket. please sugest how can i delete that and please do not provide any url as on internal i am getting confused 

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PA001
Mega Sage

‎02-14-2023 09:45 AM

Hello Vikas,

 

Can you delete the record entry in sys_history_set table as well and it will not appear in the work notes on the record.

 

Please mark my response as Correct / Helpful

Thanks

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SatyakiBose
Mega Sage

‎02-14-2023 09:57 AM

Hello @VIKAS MISHRA 

 

1. Get the sys_id of the task
2. Get the audit_sysid of the exact entry you want to delete by going to History and click through the specific entry
3. Delete 3 entries using the following url’s:
     a. Use sys_id: yourinstance.service-now.com/sys_journal_field_list.do?sysparm_query=element_id=sys_id from step 1
     b. Use sys_id: yourinstance.service-now.com/sys_audit_list.do?sysparm_query=documentkey=sys_id from step 1
     c. Use audit_sys_id: yourinstance.service-now.com/sys_history_line_list.do?sysparm_query=sys_id from step 2
4. Last Step:Right-click the form header, and select History –> List.
Delete the “Record History” record you are taken to.